RIVERSIDE HEALTHCARE: Riverside Healthcare among the top 15 percent of U.S. hospitals for patient experience for the third year in a row

By Press release submission

May 26, 2019

Riverside Healthcare issued the following announcement on May 23.

Riverside Healthcare has achieved the Healthgrades 2019 Outstanding Patient Experience AwardTM. This distinction recognizes Riverside Healthcare as being among the top 15 percent of hospitals nationwide for patient experience for a third year in a row (2017-2019), according to Healthgrades, the leading online resource for information about physicians and hospitals. Riverside Medical Center also received the America's 100 Best Hospitals Award in 2019.

Healthgrades evaluated 3,449 hospitals that submitted at lease 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers - based on their patients' responses - to achieve this distinction.

"Knowing this distinction is driven by the experences of our patients makes it especially rewarding," said Phil Kambic, president and CEO of Riverside Healthcare. "Our staff members do all they can to provide each patient with remarkable experiences and this honor shows we are accomplishing that goal."

Healthgrades evaluated hospital performance by applying a scoring methodology to 9 patient experience measures, using data collected from a 32-question experience survey from the hospital's own patients. The survey questions focus on patients' perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

"These awards are driven directly by patients' feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions," said Brad Bowman, MD, Chief Medical Officer, Healthgrades. "We're proud to recognize the hospitals around the country that received the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first."

Original source can be found here.